Privacy Policy



Last updated Sept 2026

 

TruRein takes your privacy seriously. This notice explains what personal information I collect, why I collect it and how I use and protect it.

TruRein is operated by CJ Mair, trading as TruRein, as a sole trader in the United Kingdom.

For any questions about your personal information, contact hello@trurein.co.uk.

 
 
 

 

 

What information I collect

When you contact TruRein, book a service, complete a pre-consultation questionnaire or choose to receive emails, I may collect information including:

• your name and contact details, such as your email address and telephone number;
• information you provide when enquiring about or booking a TruRein service;
• information provided through the TruRein pre-consultation questionnaire;
• information relating to your horse, its tack and the reason for your consultation;
• records relating to appointments, consultations and services provided;
• your preferences regarding communications from TruRein.

 

 

Why I use your information

I use this information where necessary to:

• respond to enquiries;
• arrange and provide TruRein services;
• prepare for and follow up consultations;
• maintain appropriate business and client records;
• administer payments and meet legal or accounting obligations;
• improve the services TruRein provides.

I may also use your email address to send occasional TruRein advice, news and information about services where you have specifically chosen to receive these emails.

 
 
 

 

 

 

Marketing emails

Receiving marketing emails from TruRein is optional.

If you choose to receive them, you can change your mind at any time by using the unsubscribe link in an email or contacting hello@trurein.co.uk.

Choosing not to receive marketing emails will not affect your ability to use TruRein services.

 
 
 

 

 

How your information is stored and processed

TruRein uses reputable third-party services to help operate the business. These may include Microsoft 365 and Microsoft Forms for enquiries and client information, MailerLite for email communications, and other service providers required for website, booking, payment or business administration.

These organisations process information according to their own privacy and security obligations.

Where a service provider processes information outside the UK, appropriate safeguards will be used where required under UK data protection law.

Sharing your information

I do not sell your personal information.

Information may be shared with service providers where this is necessary to operate TruRein, or where I am legally required to disclose it.

How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, tax, insurance and business-record requirements.

Marketing information is retained until you unsubscribe or otherwise withdraw your consent, subject to retaining appropriate records of that request.

 

Your rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• ask what information I hold about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• object to or restrict certain uses of your information;
• withdraw consent where consent is being relied upon;
• request transfer of certain information.

To exercise any of these rights, contact hello@trurein.co.uk.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

 
 
 

 

 

Changes to this policy

I may update this privacy policy from time to time. The current version will always be available on the TruRein website.